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Daniel Bishop shares how he built his custom Device Lab to mount Mobile Devices for Testing. Maybe i should give this a try somewhen, too.
Thirty years ago, I asked the fabled rock promoter Bill Graham a question that I thought was brilliant, but he pwned me in his response. “Bill, given how fast a Bruce Springsteen concert sells out, why don’t you charge $100 a seat and keep all the upside?” (In those days, $100 was considered a ridiculous sum for a concert ticket).
“Well, I could do that, but the thing is, I’m here all year round, and my kids only have a limited budget to spend on concerts. If I charged that much for one concert, they wouldn’t be able to come to the other shows I book…”
Bill wasn’t just spreading the money out over time. He was investing in a community that could develop a habit of music going, a community that would define itself around what he was building.
(Seth Godin)
Another great post by Seth Godin about short-term decisions and what he calls the extraction mindset versus long-term thinking.
A funny idea to use the steep streets of San Francisco to create a gravity illusion effect.
Supporting people who complain about your product can be hard. In my (short) time in retail I had quite a bit of experiences with clients who where unhappy for various reasons. One thing I learned is that a complaint is not just “not a bad thing”, it’s actually the best thing that can happen to you. People who complain to you directly are actively giving you a chance to help them, instead of walking away in anger and telling everyone else how miserable their experience with you was.
Of course, complaints can come in different flavors, sometimes they can be intimidating and it can be easy to fall into the trap and take them personally. Jessica Malnik has some very good tipps on what to do with unhappy clients and why it is important to have a crisis scenario in place.
While reading her post I remembered this little story I read some days ago. Check out this tweet and don’t miss to read the linked support thread, it’s a perfect real life example of how to “turn em around”!
@tomwillmot turn em around: https://t.co/9sKR2Ruu0W :D
— Paul Mucho Sangria (@paul_wp) June 5, 2015
Note to myself: Someone should make nice “turn em around”-shirts for support staff.
How To Turn Your Most Unhappy Customers Into Brand Promoters
A comprehensive list of tools and WebApps related to Web Site Performance and Optimization, catalogued by CSS-Tricks.
Weekend roundup time! From the multitude of Grunt and Gulp plugins to web apps that can help us visualize our websites with data, learning all the ins and outs of performance tooling is tough. I thought it might be useful to catalogue as many tools out there as I could find.
Tony Fadell talks about habituation and how it can prevent us from noticing the problems around us, because we get used to them.
Last week it was announced that the Menu Customizer Feature Plugin was conditionally approved to be merged into core. A step which was quite controversial among developers. While we can have different views on whether the customizer is the right place or not, i think Carl Hancock nailed it when he said:
WordPress the open source project needs to decide what the future of the admin user interface is. It needs to pick a direction and it needs to go all in with it. This piecemeal approach of splitting up functionality between the Dashboard user interface and the Customizer user interface is an extremely poor direction to take from from both a user interface and user experience standpoint.
It’s not about whether we like or dislike the customizer at all or an “educational issue” as the plugin developer Nick Halsey has put it. The main problem is the UI fragmentation that comes with it and i think this should be addressed first, before it get’s merged into core.
WordPress Is Making The Same Mistakes Microsoft Did With Windows 8
Paul Rand is one of the most iconic designers of our time, best known for the corporate logo work he has done, including the logos for IBM, Steve Jobs’ NeXT, Enron, abc or UPS. This 7-step logo test is based on something he has said and can be very helpful when designing a logo.
The foundational criteria for this logo test is based on a something Paul Rand said that changed the world of logo design:
“The principal role of a logo is to identify, and simplicity is its means… Its effectiveness depends on distinctiveness, visibility, adaptability, memorability, universality, and timelessness.”
Rollerskating used to be everywhere, but these days it’s nearly impossible to find people on roller skates. ‘Totally Free’ is a short documentary that explores these weirdly wonderful roller skaters, how they got into skating and why it keeps them alive.
A nice short documentary about the joy of rollerskating.